🔄 Fumot Refund & Return Policy

At Fumot, we value our customers and want you to feel confident when purchasing your Fumot vape products. Whether you own the Fumot 12000, Fumot 15000, or Fumot 20000 Digital Box, we ensure a smooth and transparent refund and return process.

This policy applies to all customers in Germany, France, Mexico, Belgium, Netherlands, Austria, China, and the USA.

✅ Eligibility for Returns

You may request a return or exchange within 14 days of receiving your order.

The product must be unused, unopened, and in its original packaging.

For defective items (e.g., charging issues with the Fumot 12K, 15K, or 20K), please contact us immediately for a replacement or refund.

💸 Refund Process

Submit your refund request via our [Contact Page].

Provide your order number, product model (Fumot 12000, Fumot 15000, or Fumot 20000), and reason for return.

Once approved, we will send you instructions for shipping the item back to our Germany returns center.

Refunds are processed within 5–7 business days after receiving and inspecting the product.Refunds will be issued to your original payment method (credit card, PayPal, or bank transfer).

🔁 Exchanges & Replacements

If your Fumot vape arrives damaged or defective, we will send a free replacement.

Exchanges for a different model (e.g., upgrading from Fumot 12000 to Fumot 20000) are available — price differences will apply.

🚚 Return Shipping

Customers in Germany & EU: Standard return shipping is covered by us for defective products.

Customers outside the EU (USA, Mexico, China, etc.): Customers are responsible for shipping costs unless the item is defective.

⚠️ Non-Returnable Items

Opened or used Fumot disposable vapes

Items purchased from unauthorized sellers or counterfeit Fumot products

❓ Frequently Asked Questions (FAQ)

Q1: Can I return my Fumot 12000 if I don’t like the flavor?

A1: No, due to hygiene and safety reasons, used or opened vapes cannot be returned. Only sealed and unused products are eligible.

Q2: What if my Fumot 20000 Digital Box doesn’t charge?

A2: Contact our support team. If the issue is verified as a manufacturing defect, we’ll provide a free replacement or refund.

Q3: How long does it take to get my refund?

A3: Once we receive your returned product, refunds are processed within 5–7 business days.

Q4: Do you offer refunds for international orders?

A4: Yes, our refund policy applies to customers worldwide including Germany, France, Mexico, Belgium, Netherlands, Austria, China, and the USA.

Q5: Can I exchange my Fumot 12K for a Fumot 20000?

A5: Yes, exchanges are possible. You’ll just need to pay the price difference and shipping costs.

📩 Need Help?

If you have questions about your refund or return, contact our Fumot support team at:
📧 info@fumot12k.de | 📞 +49 XXX XXX XXXX